DirectX error

[Customer]

Good day

Please note we having issues on installation of Ventsim software. Kindly confirm this is largely due to PC Display drivers.

Regards

[John Armstrong]

Hi,

Please see below instructions below for ensuring Direct X is working on the computer you are installing on.
Ventsim won't work unless DirectX is working correctly on the computer, the computer must have a graphics card that supports Direct X.

Let us know how you go or if you need any further help...

 

Regards

 

How can I ensure my DirectX and graphics drivers are working correctly?

VentSim uses Microsoft DirectX, which makes use of the hardware acceleration features of modern graphics adapters.

• Ensure your computer has graphics card that supports Direct X.
• Ensure DirectX 9.0c or higher is installed on your computer.
• Update your graphics adapter drivers.

To check whether DirectX 9.0c or higher is installed on your computer:

1. Open the DirectX Diagnostic Tool.
   • On Windows 7: Click Start > Programs > Accessories > Command Prompt, type dxdiag and press Enter.
   • On Windows XP & Vista: Click Start > Run, type dxdiag and press Enter.
2. Check the version of DirectX that you have installed.

On the System tab, in the System Information area, next to DirectX Version, check the version number displayed. If it is 9.0c or higher, proceed to the next step. If it is lower than 9.0c, you will need to upgrade. For Windows Vista and Windows 7, get the latest version of DirectX by updating Windows with the latest service packs and updates. For Windows XP, download it here.

If the DirectX Diagnostic Tool does not open, or an error is displayed, then it is likely that you do not have DirectX installed on your computer. Download and install it using the links above.

Remember to restart your computer after installing or updating DirectX.

3. On the Display tab, in the DirectX Features area, ensure that DirectDraw Acceleration and Direct3D Acceleration are listed as "Enabled".
4. Check the Notes area at the bottom of the Display tab, and check that no problems are found.
5. Click Exit.

Updating your graphics adapter drivers

To update your graphics adaptor drivers, you will need to know the make and model of your computer. Once you know this, visit the manufacturer's website and download the latest graphics drivers, usually found in the support section. Make sure that you get the correct drivers by searching for the specific model number of your computer.

Popular graphics adaptors are:

• NVIDIA-based graphics adapter
• ATI/AMD-based graphics adapter
• INTEL-based graphic adapter

If you cannot find your graphic adaptor, you can also try to update your graphics drivers using Windows Update. Remember to restart your computer after updating your graphics drivers.

After updating your graphics drivers, check again that DirectX 9.0c or higher is correctly installed on your computer.